(ORGANIZATIONAL STRUCTURE IN EDUCATION/TOTAL QUALITY MANAGEMENT IN EDUCATION)

According to Salis (1993) TQM is as a philosophy and a methodology to help manage change, and the core of TQM is the cultural change of the culprit. Furthermore Slamet (1995) asserts that TQM is a procedure in which every person strive continuously improve the road to success. TQM is not a set of rigid rules and regulations, but the processes are and procedures to improve performance. Understanding the role of TQM TQM and what education?

Everyone is expecting "something" grade and is always looking for the "quality". In this context, education too. People are always looking for quality. There is certainly a quality indicator. Positioning the educational institution as the service providers must meet quality standards, namely: real quality - quality in fact and perception of quality - quality in perception. With a measurement indicator: flawless - zero defect and good from the start - right first time and every time. Or integrated organizational efforts designed to improve the quality at every level. From the above definition of TQM is clear that the focus of TQM is quality.

       Why TQM required to benchmark the quality of education in Indonesia?

Because TQM is basically a combination of philosophy and methods. TQM can help the institution to manage the changes that occur and set their own agenda to adjust to the pressures from outside the institution or organization.

How to Form Implementation?

TQM in education is a way of managing educational institutions based on the philosophy that quality improvement should be organized and carried out by all institutions early in an integrated and sustainable, so that services such as education as a civilizing process in accordance with and even exceed the needs of customers both present and future that will come. TQM approach in education will be able to produce quality graduates, maintaining quality and constantly improve the quality of ongoing basis.

The main objective of TQM is to improve the quality of work, improve productivity and efficiency. TQM as a procedure to achieve success, is considered successful when increasing the quality of a better job than the previous quality, high productivity demonstrated by the work in the form of products / services more stout than the previous number, and more efficient which could mean cheaper production costs or smaller input than output.

There are five main elements in the implementation of TQM, namely: (1) focus on the customer, (2) improvement in systematic process, (3) long-term thinking, (4) the development of human resources, and (5) commitment to quality (Slamet, 1999).
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TQM implementation in educational institutions would have a target on its accomplishment. The target will be easier in the achievement when schools have a priority of these targets. This priority scale which then becomes a measure for schools to implement quality improvement has been maintained. With the priority scale, the school will be able to analyze programs found weaknesses / shortcomings, it can be applied to the management function manjalanakan evaluation function.