According to Salis (1993) TQM is as a philosophy and a methodology to
help manage change, and the core of TQM is the cultural change of the culprit.
Furthermore Slamet (1995) asserts that TQM is a procedure in which every person
strive continuously improve the road to success. TQM is not a set of rigid
rules and regulations, but the processes are and procedures to improve
performance. Understanding
the role of TQM TQM and what education?
Everyone is expecting "something" grade and is always looking for the
"quality". In this context, education too. People are always looking
for quality. There is certainly a quality indicator. Positioning the
educational institution as the service providers must meet quality standards,
namely: real quality - quality in fact and perception of quality - quality in
perception. With a measurement indicator: flawless - zero defect and good from
the start - right first time and every time. Or integrated organizational efforts designed to improve the quality at every
level. From the above definition of TQM is clear that the focus of TQM is
quality.
Why TQM
required to benchmark
the quality of education in Indonesia?
Because TQM is
basically a combination of
philosophy and methods.
TQM can help
the institution to manage the changes that
occur and set
their own agenda
to adjust to the pressures
from outside the institution or organization.
How to Form
Implementation?
TQM in education is a way of managing educational institutions based on
the philosophy that quality improvement should be organized and carried
out by all institutions early in an integrated and sustainable, so that services
such as education as a civilizing process in accordance with and
even exceed the
needs of customers both present
and future that will come. TQM approach in education will
be able to produce quality graduates, maintaining
quality and constantly improve the quality of ongoing basis.
The main objective of TQM is to improve the quality of work, improve productivity and efficiency. TQM as a procedure to achieve success, is considered successful when increasing the quality of a better job than the previous quality, high productivity demonstrated by the work in the form of products / services more stout than the previous number, and more efficient which could mean cheaper production costs or smaller input than output.
There are five
main elements in
the implementation of TQM, namely:
(1) focus on the customer,
(2) improvement in
systematic process, (3) long-term thinking, (4) the development of human
resources, and (5) commitment to quality (Slamet, 1999).
Kekurangandan excess articles that we use
Kekurangandan excess articles that we use
TQM implementation in educational institutions would have a target on
its accomplishment. The target will
be easier in the achievement when
schools have a priority
of these targets. This priority scale
which then becomes
a measure for
schools to implement quality
improvement has been maintained.
With the priority
scale, the school will be able to analyze programs found
weaknesses / shortcomings,
it can be applied to the management function manjalanakan evaluation function.